At leezBiryani, we take great pride in offering our customers premium and 100% fresh Hyderabadi Dum Biryani dishes. We strive to ensure that every order meets the highest standards of quality and taste. However, we understand that there may be occasions when you may need to return or exchange an item. To ensure a smooth and satisfactory experience, we have outlined our Returns Policy below.
Eligibility for Returns
a. Perishable Items: Due to the nature of our products, perishable items such as Hyderabadi Dum Biryani cannot be returned or exchanged unless they are spoiled or damaged during transit.
b. Non-Perishable Items: Non-perishable items, such as packaged spices or merchandise, may be eligible for return or exchange if they are unused, unopened, and in their original packaging.
Damaged or Spoiled Items
a. If you receive a perishable item, such as our Hyderabadi Dum Biryani, that is spoiled or damaged during transit, please contact our customer support team within 24 hours of delivery. We may request photographic evidence or a description of the issue to assess the situation.
b. In the case of spoiled or damaged perishable items, we will either provide a replacement or issue a refund, depending on the specific circumstances. Our customer support team will guide you through the process.
Non-Perishable Item Returns
a. If you wish to return or exchange a non-perishable item, please contact our customer support team within 7 days of receiving the item.
b. Non-perishable items must be unused, unopened, and in their original packaging to be eligible for return or exchange.
c. Depending on the situation, we may issue a refund or provide a replacement for the returned non-perishable item.
Return Process
a. To initiate a return or exchange, please contact our customer support team via email or phone. Provide them with your order details and a clear description of the issue.
b. Our customer support team will guide you through the return process, including providing any necessary instructions and arranging for the return shipping, if applicable.
c. Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria mentioned in this policy. If the return is approved, we will proceed with the refund or exchange, as agreed upon.
Refunds
a. Refunds for eligible returns will be processed using the original payment method used for the purchase.
b. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card company.
Exceptions
a. Customized orders, including special requests or modifications to our standard offerings, are non-refundable unless there is an error or issue on our part.
b. Gift cards or vouchers are non-refundable and cannot be exchanged for cash.
Contact Information
For any questions, concerns, or assistance regarding returns or exchanges, please contact our customer support team:
Email: info@leezbiryani.com
Phone: [+91 8171529092]
Please note that our Returns Policy is subject to change without prior notice. We encourage you to review this policy each time you place an order with leezBiryani.
Thank you for choosing leezBiryani. We appreciate your trust and look forward to serving you delicious Hyderabadi Dum Biryani dishes in the future.
